Help Center

It’s simple.  Just buy the MyDressbox that best describes your wedding dress style and condition.  We’ll send you a box with a prepaid courier ticket - simply call the number on the box to have it collected and ship us your wedding dress.  We’ll then take out, clean, steam and return your wedding dress to you in a MyDressbox which is suitable for storage!

What size MyDressbox should I choose?

Typically speaking, our advice here is 'go with your instinct'!  Most of our customers choose regular MyDressbox, but you'll have a good feeling if your dress is Light (e.g. a short, summer style) or Extra (very layered, or particularly soiled).  You can Message us on Facebook with a photo of your dress if you're not sure! :-)

What if I choose the wrong MyDressbox?

If you're Wedding Dress arrives and you've picked the wrong box, no worries; we will let you know and arrange a credit or upgrade as needed.

Once I order my MyDressbox, how long does it take?

When you place an order, we will ship your box ASAP (normally the following business day!).  
Depending on where you're located, your box will typically arrive in 2-5 days.  Once you pack your dress and call the courier to collect, it normally takes 2-3 weeks to clean, box and return your wedding dress to you.

Can you deliver to a rural delivery address?

No.  As we use regular courier services, we cannot deliver to rural addresses.  Let us know you are a rural delivery and the team will coordinate with you to send to a nearby agent for our courier service.