MyDressbox | Wedding Dress Cleaning Process

Still have questions after reading about our process?  Read about our wedding dress cleaning Philosophy, or check out our Cleaning FAQ! :-)

1. Choose your MyDressbox

Select the MyDressbox that best describes your wedding dress and wedding dress condition.  Complete the order online (please note delivery times vary depending on where you live - e.g. New Zealand South Island takes a little longer!)

2. Receive "Collection Box"

MyDressbox will despatch a "Collection Box" to the address you supplied very soon after your order is processed.  Note: This is not the final "MyDressbox" box that we will return your cleaned, steamed wedding dress in.  It's simply a transport only box that minimises the chance of your MyDressbox getting damaged in transit.

3. Pack and Return Collection Box

Place your Wedding Dress in the supplied bag, and follow instructions to pack into the Collection Box.  Once your wedding dress is safely packed according to instructions, email the team and they will email you a return label, that will send a notification for the courier to come and collect it.

4. E-mail Notification: Wedding Dress Cleaning Process Starting

Once your wedding dress is received and unpacked, we will notify your via email to let you know it has been received.  That email will let you know the turnaround time for the dress, which depends on the condition of the dress and how busy we are.  Some wedding dresses need to be processed 2-3 times to remove stubborn stains!

5. Finishing Process

Your wedding dress is fully dried before being steamed, wrapped in acid-free tissue paper and carefully folded into your "MyDressbox" Storage Box.

6. Email Notification: Your Dress is being returned to you

As soon as your Wedding Dress is in its MyDressbox, we will contact you to confirm your address and then we send you the tracking number so you can keep an eye on it as it's returning to you.

7. That's It!

You can choose whether to put your Wedding Dress somewhere safe, or perhaps considering on-selling it. 

If you love the service, please consider rating us on Facebook and Google!  If you feel something didn't go right or wasn't 'spot on', please tell us so that we can address any issues you may have experienced and find ways to continue to improve our service!